General Terms and Conditions (GTC) for the use of scribigo
1. scope of application
1.1 These General Terms and Conditions (GTC) govern the use of the online platform scribigo as well as related contracts for services provided by Scribigo GmbH, Hafenstrasse 4, 8280 Kreuzlingen, Switzerland (hereinafter referred to as „scribigo“).
1.2 The Terms and Conditions apply to all users as soon as they access the platform, create a user account or use scribigo's services – regardless of whether a paid or free service is being used.
1.3 Deviating terms and conditions of the User shall not apply unless scribigo expressly agrees to their validity in writing.
2. subject matter of the contract
2.1 scribigo offers in particular an online service for automated text analysis, text correction, translation and optimisation using artificial intelligence (AI). The purchase and consumption of usage volume („Scribits“), document flats, flatrate subscriptions and comparable digital services is carried out via the platform or online shop.
2.2 In addition, scribigo provides manual, individually agreed services, in particular Managed Service, professional typesetting as well as cover design and comparable design or publishing-related services (hereinafter ‹Manual Services›). Their specific scope is defined by the respective offer, the order confirmation or a separate service specification.
2.3 The specific scope of the online services depends on the respective booked version, the purchased usage volume, the existing subscription or the activated Document Flat.
2.4 scribigo is not a publisher, classical editorial service in the legal sense, or legal service provider. AI results and suggestions from the platform do not constitute binding advice and must be reviewed and used by the user at their own responsibility.
3rd contract partner
The contracting party is Scribigo GmbH, Hafenstrasse 4, 8280 Kreuzlingen, Switzerland, email: , Managing Director: Stephan Militz.
4. conclusion of contract
4.1 The mere presentation of services on the website does not constitute a legally binding offer.
4.2 A contract for online services is concluded when the user orders a chargeable service and scribigo accepts the contract by providing the service, confirming by email or by activating the purchased quota.
4.3 A contract for Manual Services is concluded when scribigo submits an offer and the customer accepts it – for example by written confirmation, signature, payment of a deposit or by express commissioning via email – and scribigo confirms the order.
4.4 The conclusion of the contract is exclusively in German, unless expressly agreed otherwise.
5. right of cancellation for consumers
5.1 Consumers within the meaning of these GTC are natural persons who enter into the contract for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
5.2 For consumers, the separate Cancellation policy by scribigo. It forms part of the contractual information prior to conclusion of the contract.
5.3 Convenient for online services: If you have not yet initiated any paid AI processing that consumes credits after your purchase, you may withdraw within the withdrawal period and receive a full refund of the purchase price. If you initiate such a service after having given your effective consent to early performance during the ordering process, the execution is deemed to have commenced and your right of withdrawal expires; a refund is then no longer possible, not even for unused credits.
5.4 Manual services: Insofar as service contracts are concerned where scribigo begins performance at the express request of the consumer before the expiry of the withdrawal period, the right of withdrawal may lapse or lead to obligations to pay compensation for value received under the conditions set out in the statutory provisions and the withdrawal instructions. Details can be found in the withdrawal instructions and the respective offer.
6. user accounts
6.1 The user is obliged to provide complete and truthful information when registering and to keep his access data secret.
6.2 Each user may only operate one user account. An exception applies if there is a clear separation between business and private use.
6.3 It is prohibited to create multiple accounts in order to claim bonuses, benefits or quotas more than once.
6.4 If scribigo determines that a user is uploading the same or nearly identical text with multiple accounts or circumventing protective mechanisms, scribigo reserves the right to block the accounts in question and reclaim any benefits obtained unlawfully.
7. use of the platform
7.1 The platform may only be used within the framework of the applicable laws.
7.2 In particular, the user is prohibited from
- upload content that is illegal or infringes the rights of third parties,
- use the platform in an abusive, automated manner or to circumvent protection mechanisms,
- to pass on results as binding or legally binding without independent examination.
7.3 The User shall indemnify scribigo against third-party claims arising from unlawful use of the Platform or from unlawfully uploaded content, insofar as the User is responsible for this.
8. information on the use of AI
8.1 The online services of scribigo are based on artificial intelligence procedures. Despite careful development, the results may be incomplete, erroneous or misleading.
8.2 The user remains solely responsible for checking, evaluating and utilising the generated results before publishing, processing or passing them on to third parties.
8.3 scribigo does not guarantee that AI results are error-free, legally permissible or factually correct.
9 Prices and invoicing
9.1 The prices displayed on the respective offer, product or checkout page shall apply, including the taxes and fees stated therein.
9.2 Billing for online services is based on the applicable tariffs, volumes („Scribits“), document flats or subscriptions as displayed in the online shop or on the platform.
9.3 For Manual Services, the prices, payment terms and due dates stated in the quotation or order confirmation shall apply. scribigo is entitled to request reasonable advance payments or partial payments.
9.4 Payments are possible via the offered payment methods.
10. Manual Services (Managed Service, Typesetting, Cover Design)
10.1 Manual services are provided individually. scribigo makes drafts, interim versions or final service results – such as layouts, typesetting files, cover designs or project results in Managed Service – available to the customer for review, usually by email or via an agreed project route.
10.2 The customer shall examine the delivered performance results immediately for recognisable defects and shall notify scribigo of any deviations from the agreed scope of services in writing or by email within the following periods:
- 7 calendar days for interim versions, revision cycles, drafts and revised editions,
- 14 calendar days for final performance results, particularly print-ready files, final typesetting data or final drafts of cover designs to be approved.
10.3 If no substantive feedback with specific, justified objections is received within the respective deadline, the submitted work result shall be deemed as approved and released. With the deemed acceptance, corrections that go beyond the agreed scope of services are excluded, unless they are based on a defect for which scribigo is responsible.
10.4 If a shorter inspection period has been expressly agreed in the quotation, order confirmation or project briefing, this shall take precedence.
10.5 The customer shall provide scribigo in good time with all materials, text versions, approvals, image rights and information required for the provision of services. Delays resulting from missing or late customer data shall extend agreed deadlines appropriately and may lead to additional expenditure.
10.6 For Managed Services, the scope of services, communication channels, response times and any flat-rate fees shall be agreed separately. Insofar as nothing to the contrary is regulated there, the provisions of this section shall apply accordingly.
10.7 Usage rights to created works are only granted upon complete payment of the agreed fee, unless expressly agreed otherwise. Until then, scribigo remains the owner of the created drafts and files.
11. Limitation of Liability
11.1 scribigo is liable without limitation in case of intent and gross negligence as well as for damages arising from injury to life, body or health.
11.2 In case of simple negligence, scribigo is only liable for damages arising from breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to foreseeable, contract-typical damages.
11.3 For damages due to faulty AI results or their use, liability for online services is limited to the amount paid by the user for the affected service (or the value of the Scribits used).
11.4 For Manual Services, liability – except in the cases of paragraph 1 – is limited to the fee agreed for the affected service, unless mandatory law provides otherwise.
11.5 Liability for lost profits, indirect damages or consequential damages is excluded to the extent permitted by law.
12. Term and Termination
12.1 Paid subscriptions are automatically renewed for the respective term unless terminated in a timely manner. Details regarding term, renewal and notice period are provided in the respective tariff in the online shop.
12.2 Manual services end upon completion and acceptance of the agreed service, unless a permanent service relationship has been expressly agreed upon.
12.3 Both parties may terminate the contractual relationship for good cause without notice. Good cause exists in particular if one party repeatedly or seriously violates these Terms and Conditions.
13. Final Provisions
13.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers with habitual residence in the European Union, the mandatory consumer protection provisions of their country of residence remain unaffected.
13.2 If the customer is a merchant, legal entity under public law, or public-law special assets, the exclusive place of jurisdiction for all disputes is Kreuzlingen, Switzerland. For consumers, the statutory rules of jurisdiction apply.
13.3 scribigo is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration body, unless the law mandatorily prescribes otherwise.
13.4 If any provision of these Terms and Conditions is invalid, the remaining provisions remain unaffected.
As of: June 2026
